We process and ship all orders within 1-2 business days after receipt of payment. Orders are processed and shipped during regular business hours (Monday through Thursday from 9:00 AM – 5:30 PM and Fridays from 9:00am-5:00 PM Eastern Standard Time (EST), excluding holidays). Once shipped, allow up to 14 business days for US delivery. Allow up to 3 weeks for international delivery. Signature is required for delivery.
Free shipping applies only to orders shipped within the Continental U.S. using the standard UPS or USPS shipping method. Expedited shipping options do not qualify for flat rate shipping and are subject to the rates of the carrier.
International customers, please reach out via our “contact us” form to get a shipping quote. International customers are responsible for import duties and taxes.
Signature is required on all deliveries and if you do not want signature required, contact the shipping service’s local office with your shipment tracking number.
Products purchased may be returned within 60 days of delivery if the return includes, return merchandise authorization number obtained through the office, the device in good order, along with all accessories and original packaging. If returned, a 10% restocking fee will be deducted from the refund amount. 60-day return policy is not applicable for wholesale orders.
All refunds and rebates are made using the original transaction of payment.
Shipping and return shipping is non-refundable.
The return policy and international warranty for each product is listed on the product sales page and on your printed invoice.
It is strongly suggested that customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested customers get tracking and shipping confirmation when returning a product to ensure FlexPulse receives the package. FlexPulse is not responsible for packages lost during the shipping process.
Returns may be rejected on individual circumstances.
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