Every FlexPulse comes with a 30-day satisfaction guarantee, a 2-year warranty on the controller and a 6-month warranty on the charging disc and coil applicators.
Controller
2-year warranty
Charging disc
6-month warranty
Coil applicators
6-month warranty
Returns
Within 30 days of receipt; 20% restocking fee unless it’s a manufacturer’s error
Return authorization
RMA number required
30-Day Satisfaction Guarantee
If you are not satisfied with the FlexPulse PEMF device within 30 days, you may request a return for refund.
Merchandise must be in excellent condition with all parts, accessories, and original packaging.
If returned for any reason other than manufacturer’s error, a 20% restocking fee will apply, and it will be deducted from the refund. The customer is responsible for return shipping fees, which are non-refundable as well.
The 30-day period starts from date of receipt, we can choose to extend the trial period for a fair reason within our discretion.
If not satisfied in 30 days and if you would like to process return, please contact the office or via the website from where you made the purchase to obtain an RMA (Return Merchandise Authorization) number. Units returned without an issued RMA# will not be accepted.
It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure we receive the package. We are not responsible for packages lost during the return shipping process from the customer’s end.
Warranty
The FlexPulse comes with a warranty which provides free servicing during its term starting from date of receipt, less shipping cost.
Warranty period on the FlexPulse components of the product is:
- Controller: 2 years
- Charging Disc: 6-months
- Coil Applicators: 6-months
The warranty applies only if the product is non-functional due to a defect in production which is not present in other systems sold of the same model.
In case of servicing requirement which is outside the warranty, please contact us and we will make every effort to make it possible at minimal expense.
Need a hand?
Call us on +1 518-808-3411, Monday to Thursday 9:00 AM – 5:30 PM and Friday 9:00 AM – 5:00 PM (EST), or start here.
Contact Us
Phone, opening hours and our office address.
Shipping & Handling
When orders ship, how, and how long delivery takes.
FAQ
Using, charging and caring for your FlexPulse.
User Guide
Set up your FlexPulse and pick a program.
Try It for 30 Days
Send it back within 30 days of receipt for a refund. Return shipping is at your cost, and a 20% restocking fee applies unless it’s a manufacturer’s error. The controller carries a 2-year warranty, the charging disc and coils 6 months.
