FlexPulse Guarantee & Warranty
60-DAY SATISFACTION GUARANTEE
If you are not benefiting from the FlexPulse PEMF device within 60-days, you may request a return for refund.
Merchandise must be in excellent condition with all parts, accessories, and original packaging.
If returned for any reason other than manufacturer’s error, a 20% restocking fee will apply, and it will be deducted from the refund. The customer is responsible for return shipping fees, which are non-refundable as well.
The 60-day period starts from date of receipt, we can choose to extend the trial period for a fair reason within our discretion.
If not satisfied in 60-days and if you would like to process return, please contact the office or via the website from where you made the purchase to obtain an RMA (Return Merchandise Authorization) number. Units returned without an issued RMA# will not be accepted.
It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure we receive the package. We are not responsible for packages lost during the return shipping process from the customer’s end.
Warranty
The FlexPulse comes with a warranty which provides free servicing during its term starting from date of receipt, less shipping cost.
Warranty period on the FlexPulse components of the product is:
Controller and Charging Disc: 2 years
Coil Applicators: 6-months
The warranty applies only if the product is non-functional due to a defect in production which is not present in other systems sold of the same model.
In case of servicing requirement which is outside the warranty, please contact us and we will make every effort to make it possible at minimal expense.
