You may place an order on this website by clicking on the “Add to Cart” button on the FlexPulse PEMF device page.
Terms of Ordering & Payment Order Information
It is the customer’s responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner. Order Information.
While this website will calculate taxes (when applicable) within the United States, it will not calculate VAT or any international duties or taxes. The customer is responsible for all duties and taxes levied on these goods prior to your receipt of the shipment.
While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
By placing an order, you authorize our payment provider to charge the credit card / debit card you provided for your order. If your credit card is declined at the time you place your order, your order will not be accepted and you will be notified that your order payment has failed. Once payment is completed, order will be placed.
Taxes
This website will calculate taxes (when applicable) within the United States, it will not calculate international duties or taxes. You are responsible for all duties and taxes levied by your local authorities.
Shipping & Handling
We process and ship all orders within 1-2 business days after receipt of payment. Orders are processed and shipped during regular business hours, Monday through Thursday from 9:00 AM – 4:00 PM Eastern Time (ET), excluding holidays. Once shipped, allow up to 14 business days for US delivery. Allow up to 3 weeks for international delivery. Signature is required for delivery.
Shipping rates, including free-shipping eligibility and expedited options, are explained on our Shipping & Handling page.
For orders shipped outside the U.S., see the international orders section of the same page. International customers are responsible for import duties and taxes. EU orders may ship from EU depending on inventory.
Signature is required on all deliveries and if you do not want signature required, contact the shipping service’s local office with your shipment tracking number.
Secure Online Shopping
Payments are processed by our payment provider at checkout, where you can see the payment methods available for your order.
– As soon as your payment has been processed you receive a confirmation email and we receive your order.
– Then your FlexPulse items will be delivered to the shipping address you provide.
Return Policy
Products purchased may be returned within 30 days of receipt if the return includes a Return Merchandise Authorization (RMA) number obtained from our office, the device in excellent condition, along with all accessories and original packaging. If returned for any reason other than manufacturer’s error, a 20% restocking fee will be deducted from the refund amount. The return policy is not applicable for wholesale orders.
All refunds and rebates are made using the original transaction of payment.
Shipping and return shipping is non-refundable.
The full return and warranty terms are on our Guarantee & Warranty page. The warranty is 2 years on the controller, 6 months on the charging disc and 6 months on the coil applicators.
It is strongly suggested that customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested customers get tracking and shipping confirmation when returning a product to ensure FlexPulse receives the package. FlexPulse is not responsible for packages lost during the return shipping process from the customer’s end.
Returns may be rejected on individual circumstances.